Office Policies

Scheduling An Initial Consultation:

You may contact Dr. Park by leaving your information via voicemail at (949) 864-6784. Please provide your name, telephone number, and the best times to reach you. Dr. Park will then call you back within 24-48 business hours for a preliminary telephone screening to briefly discuss the issues that you would like to address. If you mutually agree upon meeting for an initial consultation, Dr. Park will then send you an email with instructions on how to complete patient forms and questionnaires to be filled out on her electronic health record (EHR) system prior to your first visit as well as an email invitation to create a patient account.

To secure your first appointment, you must create a patient account on the EHR and provide credit card information to keep on file within 48 hours of receiving the invitation from Dr. Park’s EHR. Dr. Park will then charge the credit card on file for a deposit of 50% of the intake fee that will be applied towards the intake; your intake appointment will not be confirmed until the deposit is processed.

Cancellations and No-Shows:

Dr. Park will do everything in her power to respect your time and notify you well in advance of any cancellations or vacations, so if you must cancel or reschedule an appointment, she expects at least 48 hours notice. Cancellations of follow-up appointments that occur with less than 48-hour notice or failure to show to an appointment will be charged the full fee for the session. Intake cancellations will forfeit the 50% deposit fee. Please note that insurance companies do not reimburse for missed sessions or late cancellation fees.

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